Ponoko Reviews
(Rated by 13 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.8
Base on 13 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.3
- Shipping & Delivery4.7
- Customer Service4.4
- Price & Quality4.3
- Return Policy4.8
Recent Customer Reviews (13)
Jürgen Cole
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Sophie Lereau
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Blanca Van De Kant
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Annett Freeh
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Florian Burger
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Caitlin Storey
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Taisa Vedzizhev
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Frank Finkel
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Ben Lawson
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Louis Watson
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Ponoko Pricing
estimated cost per part
from $2.36
1 part delivered the same day
from $50
monthly subscription
$40/month
shipping
free
Payment Methods
Accepted Payment Options:
Prices for items on Ponoko.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For Ponoko credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Ponoko Pros & Cons
Pros
1
Variety of Materials: Ponoko offers a wide range of high-quality materials for laser cutting, including acrylic, bamboo, plywood, felt, mirror acrylic, cork, wood veneer MDF, leather, and melamine MDF.
2
Pricing Efficiency: With automated price calculation and a streamlined system, Ponoko provides competitive pricing, especially for subscribers who pay $40/month.
3
Customer Service: Ponoko is known for its excellent customer service, with quick response times and a dedicated service team.
4
Promotion to Retailers: The platform promotes selected items from users to over 200 retailers, providing a significant marketing advantage.
5
Educational Resources: Ponoko offers instructional blog posts, including tutorials on Inkscape and laser cutting ideas, to help makers improve their skills.
CONS
1
Shipping Costs: Shipping costs can be high, and the exact pricing is calculated in real-time based on package size and weight.
2
Material Limitations: Some materials, like bamboo, have inconsistent engraving results and may warp.
3
Cost for Secondary Operations: While Ponoko is efficient for laser cutting, it may not be the best option for secondary operations, which might be more cost-effective at local facilities.
4
Membership Requirements: To get into the retail catalog, users need to be Prime members, which involves a monthly subscription.
Ponoko Features and Benefits
Features
365 Day 100% Replacement Guarantee
Re-makes and re-ships products for free or credits the account if a mistake occurs by software, robots, people, or suppliers; no returns needed.
Easy Issue Reporting
Report issues on the order page by selecting affected parts, adding photos, and describing the problem for free priority remake and re-ship.
Order Editing and Cancellation
Cancels original order, credits account, returns parts to cart for easy modification, addition, or removal before re-checkout with chosen shipping options.
Custom Material Orders
Proceeds with company materials or provides 100% credit/refund if material is unsafe to cut or cannot be sourced.
Instant Pricing on Design Upload
Upload design to get immediate price quote, starting from USD $2.36 per part, with costs lower for small/simple parts.
No Minimum Order Quantity
Allows ordering custom parts even in single quantities.
Fast Delivery
Delivers custom parts in hours or same day for $50 starting price.
High Dimensional Accuracy
Provides precision of ±0.003in / 0.08mm.
Volume Discounts and Free Shipping
Offers 93% off for 10,000 parts with free shipping.
Manufacturer Pricing
Provides lowest costs for businesses, 2x markup for wholesale and 4x for retail to ensure profit.
Digital Creative Workflow
Enables going from idea to product to market 10x faster and at less cost as a 'factory of the future'.
Cloud-to-Robot Laser Cutting Service
Creates custom parts delivered in hours with no minimum order quantity.
Design File Preparation
Provides advice and answers on preparing optimal design files for laser cutting.
Quality and Conformance
Ensures high quality and conformance in services.
Custom Materials
Supports use of custom materials for laser cutting.
Variety of Materials
Offers wide range of high-quality materials like acrylic, bamboo, plywood, felt, mirror acrylic, cork, wood veneer, MDF, leather, and melamine MDF.
Pricing Efficiency
Automated price calculation for competitive pricing, especially for $40/month subscribers.
Customer Service
Excellent with quick response times and dedicated team.
Promotion to Retailers
Promotes selected user items to over 200 retailers for marketing advantage.
Educational Resources
Provides instructional blog posts, Inkscape tutorials, and laser cutting ideas to improve maker skills.